Privacy Policy.

1. Introduction
Complete Property Surveying Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you engage our services or use our website.

We are a UK limited company providing property surveying services and are regulated by the Royal Institution of Chartered Surveyors (RICS). We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant RICS professional and ethical requirements.

2. Data Controller
The data controller is:
Complete Property Surveying Limited
Registered office: 50-54 Oswald Road, Scunthorpe, DN15 7PQ
Company number: 16966794
Email: info@completesurveying.co.uk
Telephone: 07592 146807

3. Personal Data We Collect
We may collect and process the following categories of personal data:

  • Identity and contact details (name, address, email address, telephone number)

  • Property and instruction-related information necessary to provide surveying services

  • Correspondence and communications with us

  • Financial and billing information

  • Website usage data, including IP address and cookie data

We do not intentionally collect special category personal data unless it is strictly necessary for the provision of our services and permitted by law.

4. How We Use Personal Data
We use personal data for the following purposes:

  • To provide professional surveying services and fulfil instructions

  • To respond to enquiries and prepare quotations

  • To manage client relationships and professional correspondence

  • To comply with legal, regulatory and RICS obligations

  • To maintain appropriate records in accordance with professional standards

  • For invoicing, accounting and business administration

  • To improve our website and services

5. Lawful Basis for Processing
We process personal data under the following lawful bases:

  • Performance of a contract – where processing is necessary to provide our services

  • Legal obligation – where required by law or regulation, including RICS requirements

  • Legitimate interests – for managing our business, maintaining professional standards and improving services

  • Consent – where required, such as for marketing communications

6. Confidentiality and Professional Obligations
We are subject to professional duties of confidentiality under RICS Global Professional and Ethical Standards. Personal data and client information are treated as confidential and are only disclosed where permitted by law, required by regulatory bodies, or with appropriate authority.

7. Data Sharing and Disclosure
We may share personal data with:

  • Professional advisers, including legal and accounting advisers

  • IT, software and website service providers

  • Insurers and brokers for professional indemnity purposes

  • Regulatory or law enforcement bodies where required, including RICS

We do not sell personal data or share it for unrelated commercial purposes.

8. Data Security
We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, alteration or disclosure. Access to personal data is restricted to authorised personnel who require it for legitimate professional purposes.

9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, professional indemnity and RICS record-keeping requirements. Survey files and related records are retained in accordance with professional guidance and statutory limitation periods.

10. Your Rights
Under data protection law, you have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of personal data where applicable

  • Request restriction of processing

  • Object to processing in certain circumstances

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

Requests should be made in writing using the contact details above.

11. Cookies and Website Use
Our website may use cookies to improve functionality and analyse website traffic. You can control cookies through your browser settings. Further information may be provided in a separate cookie policy.

12. Complaints
If you are dissatisfied with how we handle your personal data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or professional requirements. The current version will always be available on our website.

Last updated: 24/01/2026